Chris May – April 2013

Mayden provides end-to-end managed web applications and bespoke system development to the healthcare sector. We specialise in innovative, flexible and cloud-based software solutions. We are driven by the desire to add real value to healthcare by developing applications that have the power to change the way services are delivered by staff, and experienced by patients.

We asked Chris:

What motivates you?
Ideas. Not mine necessarily but anything that is a bit off-the-wall, left-field or which combines elements of different disciplines be  it philosophy, theology, literature, art, science or pure maths. I enjoy trying to make sense of the world we live in but can’t say I’m particularly good at it. No matter which way I look at life I keep coming to the same conclusion; that the only life worth living is one that makes life better for others. Oh, and one that involves chocolate…

Who do you admire in the world of business and why?
Surprisingly (to me anyway) I have to say Bill Gates. When I reflect honestly most of my working age productivity has come from Microsoft software – together with an immense and seemingly unabated amount of frustration. It’s a great metaphor for how much and how quickly we can take things for granted. But that isn’t the reason I’ve chosen Bill. Having amassed a vast fortune, rather than spending it all on luxury liners, privates jets and football clubs – or other assorted extensions of a certain part of his anatomy – he is using it to tackle extreme poverty and global health issues. And this won’t have been on a whim; it will have been the result of a carefully thought out analysis of what really matters and what doesn’t…

What is your business Philosophy?
Find something worthwhile to do then provide the very best products backed up by excellent and personal customer service. Be responsive and always give the client something more than they expect; those little extras don’t cost much but they can have a huge impact on how you are perceived. The rest will take care of itself. At Mayden we don’t have an FD or a sales team. We know all our clients by their first name and they do our marketing for us. And once we have been recommended our products should sell themselves. Of course this couldn’t happen without our staff and I try and apply the same philosophy to them. Good business is about relationships; it’s about how you treat people…

What would be your advice to anyone wondering if their business could benefit from joining Business against Poverty?
As business leaders, at some point we will all entertain the notion that we would like to give something back. Or that it would be nice to be able to. Very few business leaders I know – the good ones at any rate – have a sense of entitlement and will find that  giving leads to its own rewards, sometimes to such an extent that you wonder if you’re really being generous at all because you’re getting so much in return. But once you have decided that you want to give, who of us have got the time to work out which are the most deserving causes and to make sure the money we donate is spent wisely?  This is where Business Against Poverty comes in. We can’t save the world but with very little we can make a huge difference to the lives of a few individuals who live in the direst of circumstances. We don’t have to find those individuals; that’s done for us. But then we can get involved as much as we like, by just giving small amounts of money, or by getting involved in projects on the ground in places like Nepal or Romania.

For those of us not in a position to give, Business Against Poverty can help you get there. As a member you belong to an extensive and wide ranging business network of talented companies and individuals which can lead to new business and/or provide business support. My company is unlikely to gain new clients from the Business Against Poverty network because of the nature of our business – but we have certainly used other members as suppliers and they, therefore, have gained a new client in us. And the whole thing is facilitated by excellent events and a range of free on-line resources coming over the horizon as I write…

To join Business Against Poverty is to tap into a virtuous circle that can’t bring anything but benefit to all concerned. Simples!

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